Locksmith & Roadside Assistance Services Dispatcher

Los Angeles, CA, USA - Owner & CEO

Job description:
ABA Services Inc. are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track field technicians.
The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.
The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Geography: Los Angeles County
ABA SERVICES Inc. is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.

Tech-savvy with knowledge of relevant methods (CAD).
Fast typing with experience in data entry.
Knowledge of procedures and guideline for emergency situations.
Proficient in English and Spanish (oral and written).
Outstanding organizational and multitasking abilities.
Active listener with excellent communication skills.
Sound judgement and critical thinking.

Special Conditions:
  • May work different shifts and weekends.
Proven experience as a Locksmith Dispatcher for at least one year.

Minimum Job Requirements:
  • High school diploma.
Desired Qualifications:
  • Experience as a Roadside Assistance Dispatcher.
Knowledge, Skills and Abilities Required:
  • Exceptional communication skills.
  • Quick learner.
  • Training development aptitude.
  • Strategic sales knowledge.
  • Credit card processing.
  • Multi-line phone talent.
  • Creative problem solver.
  • Trusted key holder.
Receive emergency and non-emergency calls and record significant information.
Address problems and requests by transmitting information or providing solutions.
Receive and dispatch orders for Locksmith & Roadside Assistance Services.
Prioritize calls according to urgency and importance.
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
Monitor the route and status of field units to coordinate and prioritize their schedule.
Provide field units with information about orders, traffic, obstacles and requirements.
Enter data in computer system and maintain logs and records of calls, activities and other information.
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